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FAQ

I CAN'T VEW ALL OF THE SITE'S PAGES

This site has restricted access and is only open to re-sellers.

If you own a gift shop or have a valid re-seller's certificate, you may become an August Ceramics Member.

Please fill out the member's form with your store's credentials.  

Access will then be given for the rest of the site. 

If our sales dept. has any additional questions regarding your order, we will be in touch. 

MY USER NAME & PASSWORD IS NOT WORKING 

To our long-term customers, our sincerest apologies.

In Feb. 2023, we created this new website and we did not carry over your username or password.

All of your order history and customer information is still available in our August Ceramics office.

If you would like to view and order products on this website, you will need to sign up as a new customer just one time. 

I DO NOT OWN A STORE

If you came across our website and would like to purchase products for yourself of as a gift, please click HERE and you will be re-directed to our online retail shop.

NAME DROPS

All name-drops are FREE. There is a 24-48 piece minimum depending on which items you order. For questions email us.

MINIMUMS

$250. opening order

$100 for re-orders.

SHIPPING TIME & CARRIERS

Most orders ship UPS 1-2 weeks. 

If an item is out of stock or needs to be customized, it may take up to 4 weeks. If you are in a rush for your products, please make a note of it at checkout or drop us an email.

We can ship FedEx Collect & USmail if you contact us before submitting your order. 

SHIPPING COSTS

All shipments to continental US business addresses are capped at 10%.

Net 30's will be billed actual shipping costs at the time of shipment.

Pre-pays at check out:

$0-300            $20.

$300-$500       $30.

$500-$700       $45.

$700-$800       $60.

$800-$1000     $75.

$1000+           FREE

TERMS

After checkout you may choose your preferred payment.

  • PayPal 

  • Credit card (all majors accepted)

  • Established Net 30 accounts - Choose Off-line Billing (it's option 3 on the checkout window.)

  • New Net 30 accounts Choose Off-line Billing and email us a credit sheet or call our office after you submit your order 508-234-4900.

RETURNS

Return requests must be made within 2 weeks of delivery

OTHER QUESTIONS

Contact us 

GET IN TOUCH

If you have questions or special inquiries, you're welcome to contact us by filling out this form.

Thanks for submitting!

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