FAQ

I CAN'T VEW ALL OF THE SITE'S PAGES

This site has restricted access and is only open to re-sellers.

If you own a gift shop or have a valid re-seller's certificate, you may become an August Ceramics Member.

Please fill out the member's form with your store's credentials.  

Access will then be given for the rest of the site. 

If our sales dept. has any additional questions regarding your order, we will be in touch. ​

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WHAT IF I DON'T OWN A STORE

If you came across our website and would like to purchase products for yourself of as a gift, please click HERE and you will be re-directed to our online retail shop.

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MINIMUMS

$250. opening order

$200 for re-orders.

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SHIPPING TIME 

Most orders ship within 1-2 weeks. 

If an item is out of stock or needs to be customized, it may take up to 4 weeks. If you are in a rush for your products, please make a note of it at checkout or drop us an email.

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RETURNS

Return requests must be made within 2 weeks of delivery.

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NAME DROPS

All name-drops are FREE. There is a 24-48 piece minimum depending on which items you order.

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PAYMENT OPTIONS

At checkout you can choose multiple forms of payment.

• PayPal now or Paypal Later

• Credit card (all majors acepted)

• Venmo

• Off-line Billing. This is for our existing customers that are already set up for Net 30. This payment option will show up on step 3 of the checkout window. 

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MY OLD NAME & PASSWORD ISN'T WORKING 

To our long-term customers, our sincerest apologies.

Our regular website has been down since early Feb. 2023. 

For now, we are running this new site to keep everything moving along.

When our servers get back online, we may switch back to our regular website.

Because this is a brand-new site, everyone will need to sign in as a new customer on their first visit.

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OTHER QUESTIONS

Contact us 

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